Terms & Conditions
Effective Date:10.01.2025
Welcome to MUR.
By accessing and using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General Information
1.1. MUR website is operated by MUR bedding, registered in the Netherlands with the following details:
• Company Name: MUR bedding
• Registration Number: 94765715
• VAT Number: NL005107373B76
• Address: Vondelstraat 122C, Amsterdam, North Holland, Netherlands, 1054 GS
• Contact Email: info@mur-bedding.nl
1.2. These Terms & Conditions apply to all transactions made via our webshop mur-bedding.nl.
1.3. By using our website and placing an order, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
2. Products and Pricing
2.1. Our bed linens are described and depicted as accurately as possible. However, slight variations in color or design may occur due to display settings.
2.2. Prices are listed in Euros (€) and include applicable VAT.
2.3. Shipping costs are calculated at checkout and displayed before payment. You can also check shipping costs on our Shipping & Returns page.
2.4. We reserve the right to change prices or discontinue products at any time. The price displayed at the time of your order will apply.
3. Ordering Process
3.1. By placing an order, you make an offer to purchase the selected products under these Terms & Conditions.
3.2. You will receive an order confirmation email. This email serves as acknowledgment of your order, not acceptance.
3.3. A contract is formed when we dispatch your order.
3.4. We reserve the right to refuse or cancel an order for any reason, including product unavailability or payment issues.
4. Payment
4.1. Payment can be made via: credit cards, bank transfers, or online platforms (e.g., iDEAL, PayPal).
4.2. All payments must be completed before dispatch.
4.3. Transactions are securely processed through our payment providers. We do not store your payment details.
5. Shipping and Delivery
5.1. We deliver within the EU. Estimated delivery times are provided at checkout or on our Shipping & Returns page.
5.2. Delivery times are estimates and may vary due to external factors.
5.3. Shipping costs are specified during checkout.
5.4. Additional costs may apply for undeliverable packages due to incorrect addresses.
6. Returns and Refunds
6.1. EU customers have a 14-day right of withdrawal (Consumer Rights Directive).
6.2. To return, follow instructions on the Shipping & Returns page. Products must be unused and in original packaging.
6.3. Return shipping costs are the customer’s responsibility unless the product is faulty.
6.4. Refunds are processed within 14 days of receiving returned items.
6.5. Custom-made items cannot be returned unless defective.
7. Warranty
7.1. Products come with a statutory warranty under EU regulations.
7.2. Report defects via info@mur-bedding.nl within a reasonable timeframe.
7.3. Warranty excludes damage from misuse, wear and tear, or improper care.
8. Privacy Policy
8.1. We protect your data. Details are available on our Privacy Policy page.
9. Limitation of Liability
9.1. MUR bedding is not liable for:
• Indirect, incidental, or consequential damages.
• Delays caused by external factors (e.g., shipping delays).
9.2. Total liability is limited to the amount paid for the product.
10. Governing Law
10.1. These Terms are governed by Dutch law.
10.2. Disputes are resolved in Dutch courts, unless EU consumer laws require otherwise.
11. Amendments
11.1. We may update these Terms at any time. Changes apply to orders placed after publication.
12. Contact Us
For questions, email info@mur-bedding.nl or visit the Contact Us page.